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DELIVERY

Free local delivery to one address for orders above S$50.00. For orders below S$50.00, delivery fee of S$4.50 will applies.

In cases where there are changes to the delivery address/ contact details, customers are to call us at least 24 hours prior to delivery on a working day. Should delay of delivery date be required, the order will be subjected to a surcharge of $10.

Self-Collection is highly recommended for bulky and urgent orders. You will receive an email notification once your order is ready for collection.

Kindly provide your name, order number and item description upon collection. If you are unable to collect your order, you can send someone else to collect on your behalf. The person must provide order details (order number, name of which order is under, and item description).

Self-collection is at our office at 61 Ubi Ave 2, Automobile Megamart #01-16, Singapore 408898

RETURN & EXCHANGE POLICY

Due to the nature of food stuff and the short shelf life of our products with little to no preservatives, purchased items are neither returnable nor exchangeable.

Should there be any discrepancies in the products received, kindly send us an email at sales@m9globalmart.com.sg or contact us. All issues must be reported within 2 working days of receiving the product.

Discrepancies will be dealt accordingly:

-If any product proves to have been delivered in a defective order, exchange of products/ refund will be review.

-If additional/wrong products are delivered, M9 Global Mart reserves the right to collect the product(s) from customer

-If items are wrongly delivered by mistake, M9 Global Mart reserves the right to refund difference or supply the correct item

-If item is damaged, M9 Global Mart reserves the right to request for photo evidence.